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No cure, NO PAY
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Repairs within 4 weeks
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Weak components replaced
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Always 1 years warranty
FREQUENTLY ASKED QUESTIONS ABOUT REPAIRS
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How do I request a repair from SIKINTA?
A repair can be requested via the form on our webshop by phone or mail.
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Do you also repair at customers' premises?
No, we do not repair on site, but only inside SIKINTA.
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What brands do you repair?
SIKINTA repairs the following brands of industrial electronics: ABB, Allen-Bradley, B&R, Control Techniques, Fanuc, Indramat, Lenze, Schneider-Electric and Siemens.
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How long does a repair take at SIKINTA?
Standard repair is currently 4 weeks. For an emergency repair, we strive to have the product repaired within 5-8 business days.
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How do you guys know what needs to be repaired?
After a comprehensive diagnosis, the defect is determined, after which repairs can be made.
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Are you testing all the new products too?
No, only used (refurbished) products undergo testing.
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Will my industrial electronics also be cleaned during a repair?
Yes, every repair always involves cleaning the entire product.
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Do you also replace components if they are not broken (yet)?
Yes, all components subject to wear are always replaced preventively.
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Do you also do preventive maintenance on products?
Yes, we perform preventive maintenance on industrial electronics. We do not do this on location, but from our technical department.
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Do you also handle complex issues in the field of industrial electronics?
Yes, after assessment we will determine if we can provide the right solution at the product level.
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Can the software be retained in my products?
Yes, in many cases we can keep the software. Please do indicate this on the repair request.